We support classic email/password authentication as well as trusted-device saving for repeat access on personal devices. Users can opt into biometric login where supported by their device for faster access. We provide clear guidance on keeping your credentials safe and recognizing authorized devices.
If you choose to save credentials, we strongly recommend doing so only on private, trusted devices. For public or shared machines, always log out after your session to protect your account. Our security features are designed to maintain convenience without compromising safety.
All login sessions use TLS encryption and secure cookies to prevent unauthorized access. We continuously monitor for suspicious activity and may prompt reauthentication when we detect unusual behavior. Our privacy policy explains how we handle authentication data and what you can expect from our security practices.
You can review active sessions and revoke trusted devices from your account settings at any time. If you detect any suspicious login attempts, please contact live chat immediately so we can secure your account. We provide proactive alerts for critical account events to keep you informed.
Choose to remember your device for faster login, while maintaining secure encryption and optional two-factor checks. Only enable on private devices.
Use strong, unique passwords and enable two-factor authentication where available. Avoid sharing your account details and be cautious with phishing attempts that may request your credentials. Regularly review account activity to spot and report unusual access.
We never ask for your password in live chat or email. If you suspect account compromise, reset your password immediately and contact support for assistance with securing your account. Our processes aim to restore and protect access quickly while following strict verification standards.
If you cannot log in, try resetting your password using the secure reset link or check that cookies and JavaScript are enabled. For persistent issues, our Sydney-based support team can help verify your identity and restore access. Recovery steps are secure and follow privacy-preserving protocols.
Ensure your account is verified to avoid blocked access for security reasons. If your account is locked due to suspicious activity, contact support and provide requested verification to help us resolve the situation. We work promptly to assist verified account holders.
You can manage active sessions in account settings and sign out from all devices when needed to protect your account. We provide device names, last activity timestamps, and quick revoke actions for convenience. This empowers you to maintain control over where your account is used.
For additional safety, enable email alerts for new device logins and major account changes. These alerts help you notice unauthorized access quickly and take corrective action. Our goal is to give transparent tools so you can secure your account with confidence.
Yes, you may save your credentials on trusted devices, but we recommend enabling two-factor authentication for added protection. You can view and revoke saved devices from account settings.
Use the password reset link on the login page, follow the secure verification steps, and update your credentials. If you face issues, contact live chat for support.
All login data and sessions are encrypted in transit using industry-standard TLS protocols. We protect stored sensitive data according to our privacy and security policies.
Our Sydney-based support team is available 24/7 and typically responds within minutes on live chat to help with access issues and verification steps.
